Server Errors

This one didn’t happen to me but from one of the other service leaders at the restaurant, however it has inspired me just to talk about the happenings and what servers are.

So one of the server’s is bringing drinks for her eight top and as tends to happen either she was bumped just slightly or the tray became unbalanced when she took one off but needless to say one of the guests got a nice shower of water all down her back. Now this lady went off the handle at the server, cussing her out and just generally losing her shit. Now we all know that this is an accident and she did not mean to drop water down this ladies back, however this woman took it personal. She called over the manager and cussed him out for the poor service and for the restaurant allowing this to happen.

Now at this point “Bar Manager” was at the table calming the situation down, and I can assure you that the server felt horrible because she was useless to us for the next 15 minutes, and on a busy Friday night, when we were already down two servers, from having to fire one and the other going home at the beginning of the shift because she was sick and started to cry, it was crazy so now we have 2 servers for a full dining room of 100+ guests, not good. However the server did come around and she got back in stride with things but she passed the table off to “Hammer”.

Now just to add a true story about myself, when I was working for the Ramada, I used to work in the catering department. We were doing a wedding party and I spilled red win all over one of the brides maids. She was pissed, and I was sent home for the night. Funny to me now, but I didn’t think so at the time, I was just glad all the brides maids were from out of town.